About
Their continuum of care includes residential, educational, foster care, mental health, and community-based services. They serve youth 0-21 who are enrolled in Medicaid, providing Coordination of Care for youth with behavioral needs and/or chronic medical needs. New Directions offers over 20 programs across eight locations in Western New York, serving more than 2,500 children and their families each year. Their philosophy of care is based on the principles of safety, respect, responsibility, and goal-directed behavior.
Insurance & payment
New Directions Youth and Family Services accepts Medicaid.
- Medicaid
Ask about sliding-scale fees if you're paying out of pocket.
Services & specialties
Coordination of Care
Provides services for youth with behavioral needs and/or chronic medical needs.
Children's Health Home Care Management
Serves youth 0-21 with health care management services.
Family Peer Support Services
Serves youth 0-21 with family peer support services.
Children and Family Treatment and Support Services
Provides treatment and support services for children and families.
Qualified Residential Treatment Program (QRTP)
A residential program that does not house youth with a foster family, using a trauma-informed treatment model and prioritizing family participation in youth treatment.
Foster Care
Provides foster care services, including foster care, kinship care, and adoption.