What's the difference between Single and Unlimited?
Single publishes one listing, for a therapist in solo practice. Unlimited publishes every listing on your account, one for each clinician or location, and adds team profiles, staff seats with their own permissions and bulk editing. Unlimited listings are also shown first in search. It's one flat price however many listings you have.
My practice is already listed. Do I pay to claim it?
No. Claiming is free. We confirm the listing is yours with your NPI, or straight away when your email matches the practice's website. You can then edit everything for free, and a paid plan publishes your changes.
What happens when someone contacts me on the free plan?
We let you know that someone is trying to reach you, and the inquiry waits in your dashboard. You can read it and reply once you're on a paid plan.
How quickly does my listing go live?
Straight away. Once your plan is active, press Publish in your dashboard and your profile is live in the directory.
Does paying change where I appear in search?
Yes. In the directory's default order, and with any filter people use (city, specialty, insurance or distance), listings on a paid plan are shown ahead of free ones, with Unlimited first. When someone sorts by name, the list is simply alphabetical.
Can I switch plans or cancel?
Yes. Plans are billed yearly. Switch or cancel anytime from Plan & billing in your account. If you cancel, we refund the unused part of the year to your original payment method.
Is there a contract or exclusivity?
No. There's nothing to sign beyond the yearly plan, and you're free to list on any other directory too.
How do payments work?
Checkout and billing are handled by Stripe. Prices are in US dollars, and we never see or store your card number.