About
However, they have made arrangements for patients to continue receiving virtual (telehealth) visits for prescription refills until March 31, 2026. For those seeking ongoing therapy services, Optum Behavioral Care's virtual therapy practice is an option to consider. Patients can request a copy of their medical records or transfer them to another provider by contacting Xplor Counseling's internal medical records department. The practice's closure does not affect the availability of mental health services in the Kailua, HI area, as patients can contact their medical plan or behavioral health insurance company for referrals to in-network providers.
Insurance & payment
Xplor Counseling of Hawaii accepted various insurance plans, including Blue Cross, Blue Shield, BlueCross and BlueShield, Carelon Behavioral Health, Hawaii Medical Assurance Association, Hawaii Medical Services Association, Optum, and University Health Alliance. However, the practice has permanently closed, and patients should contact their insurance company for in-network provider referrals.
- Blue Cross Blue Shield
- Carelon Behavioral Health
- Hawaii Medical Assurance Association
- Hawaii Medical Services Association
- Optum
- University Health Alliance
Ask about sliding-scale fees if you're paying out of pocket.
Services & specialties
Telehealth therapy services
Xplor Counseling of Hawaii offered virtual therapy sessions, but they have permanently closed.
Prescription refill visits
Patients can continue to receive virtual visits for prescription refills until March 31, 2026.